Transform experiences for your customers and employees

Start small and scale to address specific business challenges, or re-imagine entire new services through conversational experiences.

See how easily you can deploy use-cases that transform your business

All Use Cases

Reimagine customer and employee engagement

Automation and AI will change how every product and service is delivered. See example use-cases below which will benefit your customers and workforce. From out-of-the-box to fully bespoke, you can onboard one, scale with multiple or create your own...

Self-service for frequently asked questions

Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.

Knowledge search assistant

An AI Assistant that helps to find and retrieve information from large documents, databases, transcripts or video files.

Improve inbound enquiry response times

Real-time translation service for written communications between parties.

Customer bookings & reservations assistant

Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.

AI Solution Sales Agent

Help your customers to identify the right product or solution for their needs, by asking questions and responding with information which will help aid decision making.

Automation for easier complaints management

Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed

Customer facing product expert

Help your customers to identify the right product or solution for their needs, by asking questions and responding with information which will help aid decision making.

Help customers to track and update orders

Provide customers with easy to use, real-time access to order information.

Multi-lingual customer support for chat

Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.

Out of hours / busy assistant

An AI voice assistant for out-of-hours phonecalls ready to help customers by signposting, or providing information even when your office is closed for the day.

Online personal shopper

Help your customers to choose products and complete purchases with an AI Assistant available 24/7 to make recommendations and provide answers to their product queries.

Capture customer feedback

Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.

Improve information collection, dynamic form filling

Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.

Automation for quick sales quotes

Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.

Automate customer renewals & subscriptions

Support your team by automating the admin associated with managing customer renewals, and improve the customer experience associated with managing customer subscriptions with an AI Assistant that does the work for you.

Simplify recruitment processes

Use an AI Assistant to review CVs or applications to support your hiring process.

Easier customer onboarding

Guide new customers through an onboarding process, collecting any information required and validating their information.

Reduce call waiting with instant call routing for voice

An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.

Simplify customer ID&V

AI tools can help to reduce call times by authenticating customer identity using a variety of verification means.

Diagnose & fix product faults

Train an AI Agent using your technical user manuals and help customers to trouble-shoot and diagnose faults before they reach out to an expert.

Automation for data extraction and data entry

Use an AI Assitant to extract unstructured data from documents and update databases across different business functions

Instantly route marketing leads

Support the buyers journey with automation for lead routing and follow-up.

Sales team playbook coach

Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.

Manage customer returns & validate warranties

An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.

Education & Training Coach

Use an AI Assistant to provide guidance and feedback during employee training sessions, and to help identify the most relevant training course or information based on whatever your users want to learn.

Easier customer payments

Securely handle transactions with an AI Assistant fully integrated with PCI Pal for easy and compliant customer payments without leaving the chat.

Self-service for easy account and balance checks

Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.

Agent Assistance, support during live-chat or calls

An AI Assistant dedicated to supporting customer service representatives.

Employee onboarding & induction

An AI Assistant that can guide new employees through your company introduction process, including document verification, systems access, HR set-up, benefits enrolment and more...

Employee holiday & benefits checker

Auomated system managing employee requests for time-off and access to benefits information.

Automation for IT support teams

An AI Assistant that can categorise and prioritise techinical support requests and create support tickets from user requests automatically.

AI Assistant for payroll enquiries

AI assistant that handles employee questions and issues related to compensation.

Improve cyber incidence response

An AI Assistant that help to triage, detect and respond to security breaches.

Simplify supplier onboarding

Automatically manage the integration of new vendors into your company systems and processes.

Employee self-service for FAQs

An AI Assistant that can answer employee questions about company policies and procedures based on your employee handbook.

Simplify credit applications

Accelerate business decisions with consistent credit evaluation criteria. Reduce the rist of defaults and improve your customer experience with faster credit approval processes.

Appointment booking and scheduling

Automatically handle scheduling and managing appointments with customers, internal staff members or resources.