Real-time Agent Assist

Our intelligent assistant is here to provide your support team with real-time hints and information; when they request it, during customer calls or live-chat sessions. This means your agents can deliver consistent and accurate information, making onboarding new team members easier and enhancing their confidence.

All which leads to better customer experiences and happier customers.

Features

• Real time support with an AI Assistant that provides instant hints and information to agents during customer interactions, improving response efficiency
• Improved First-Contact Resolution: Helps agents resolve issues more effectively during the first contact, enhancing customer satisfaction.
• Share knowledge easily: Ensures that all agents can receive accurate and timely information, boosting confidence and consistency.