Guided Form Filling & Data Capture
Help users to complete forms with hints and tips or by auto-filling information provided in a conversation when connected with CRM.
About Guided Form Filling & Data Capture
Increase form completion rates, reduce errors and abandonment with an AI Assistant which provides prompts and useful hints as the user completes the form or by replacing your standard forms with a more user-friendly and accessible approach using voice or messaging.
Helping users to complete forms more accurately, saving them time and capturing data with greater accuracy.
Features
- Enhanced Form Completion: AI Assistant suggests and auto-fills information to guide users through complex forms e.g. mortgage, housing or loan applications.
- Helps to reduce errors and abandonment by guiding customers through the process and ensuring accurate data capture.
- Makes form filling easier and more accessible saving time for customers, leading to higher form completion rates and greater customer satisfaction.
Related Use Cases
Reimagine customer engagement with AI
Unlock efficiency and boost customer engagement with Conversational and Generative AI. Transform support and workflows into a competitive edge.
Customer bookings & reservations assistant
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Multi-lingual customer support for chat
Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.
Reduce call waiting with instant call routing for voice
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Help customers to track and update orders
Provide customers with easy to use, real-time access to order information.
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Self-service for frequently asked questions
Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.
No items found.
