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Automate Customer Set-up & Onboarding
Guide new customers through an onboarding process, collecting any information required and validating their information.
About Customer Onboarding
Improve customer success by reducing onboarding abandonment with an AI Assistant acting as a personalised onboarding guide.
Ensure complete and accurate information collection, create consistent experiences and scale your onboarding process without needing to add additional resource.
Features
- Provide a smooth onboarding experiences for new customers.
- Increase completion of onboarding by making the experience seamless and efficient.
- Automate onboarding processes and increase scale without adding additional resources.
Related Use Cases
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Unlock efficiency and boost customer engagement with Conversational and Generative AI. Transform support and workflows into a competitive edge.
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Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Multi-lingual customer support for chat
Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.
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An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
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Provide customers with easy to use, real-time access to order information.
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Self-service for frequently asked questions
Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.
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