Automatically answer and direct customer enquiries
Use an AI Assistant for voice or messaging to triage customer enquiries at peak times, passing them seamlessly to the best team or channel for fast resolution.
About enquiry triaging
Empower agents to resolve queries faster with an AI Assistant for phone or messaging, fully integrated with your contact center.
Use as a voice assistant to triage calls, routing based on conversation instead of complex IVR. Alternatively, deploy a messaging assistant on your website or within an app to identify needs via chat; ensuring seamless handover to the right team.
This enhances first contact resolution, boosts customer satisfaction, and reduces time spent rerouting.
Features
- Provides efficient enquiry routing based on natural conversation rather than confusing IVR options.
- Enhances first-contact resolution: improves the chances of resolving issues on the first contact, boosting customer satisfaction.
- Reduces agent workload and minimises the time agents might spend re-routing enquiries, allowing them to focus on resolving issues more effectively.
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