AI-powered Assistants for SMEs

You don’t need to be an enterprise to deliver enterprise-level service. AI has levelled the playing field, giving small and medium-sized businesses access to powerful automation that instantly scales support, improves efficiency and reduces pressure on small teams, all with minimal IT support.

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Big benefits for small businesses

Small and medium-sized businesses can now deliver enterprise-grade customer service with automated AI-powered assistants. They provide instant, personalised support across web, phone, messaging and social media. With flexible, affordable pay-as-you-go pricing, you can automate customer interactions 24/7, improving service, saving time and gaining a real competitive edge.

40%

Savings on customer service costs

Reduce support costs and improve response times by automating routine customer enquiries. SMEs using AI assistants report up to 40% savings and significantly faster handling of customer requests.

70%

Customers say loyalty is influenced by speed of service

Over 70% of UK consumers say fast, helpful service influences their loyalty - even more so when delivered consistently across channels.

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Small & Medium BUsinesses

Reimagine every process with AI & Automation

Elevate every engagement and deliver fully automated self-service
that customers will love - and which unburdens employees.

View all use cases

Employee Assist

Education & Training Coach

Use an AI Assistant to provide guidance and feedback during employee training sessions, and to help identify the most relevant training course or information based on whatever your users want or need to learn.

Employee Assist

Automation for quick sales quotes

Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.

Customer Service Automation

Improve information collection, dynamic form filling

Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.

Employee Assist

Employee onboarding & induction

An AI Assistant that can guide new employees through your company introduction process, including document verification, systems access, HR set-up, benefits enrolment and more...

Employee Assist

Self-service for employee FAQs

An AI Assistant that can answer employee questions about company policies and procedures based on your employee handbook.

Customer Service Automation

Contact Centre

Self-service for customer FAQs

Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.

Employee Assist

Knowledge search assistant

An AI Assistant that helps to find and retrieve information from large documents, databases, transcripts or video files.

Employee Assist

Simplify supplier onboarding

Automatically manage the integration of new vendors into your company systems and processes.

Employee Assist

Appointment booking and scheduling

Automatically handle scheduling and managing appointments with customers, internal staff members or resources.

Employee Assist

AI Assistant for payroll enquiries

AI assistant that handles employee questions and issues related to compensation.

Customer Service Automation

Customer bookings & reservations assistant

Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.

Customer Service Automation

Contact Centre

Out of hours / busy assistant

An AI voice assistant for out-of-hours phonecalls ready to help customers by signposting, or providing information even when your office is closed for the day.

Customer Service Automation

Contact Centre

Capture customer feedback

Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.

Employee Assist

Automation for data extraction and data entry

Use an AI Assitant to extract unstructured data from documents and update databases across different business functions

Employee Assist

Simplify recruitment processes

Use an AI Assistant to review CVs or applications to support your hiring process.

Contact Centre

Customer Service Automation

Simplify credit applications

Accelerate business decisions with consistent credit evaluation criteria. Reduce the rist of defaults and improve your customer experience with faster credit approval processes.

Customer Service Automation

Help customers to track and update orders

Provide customers with easy to use, real-time access to order information.

Employee Assist

Instantly route marketing leads

Support the buyers journey with automation for lead routing and follow-up.

Customers expect much more than a chatbot

Just like enterprise organisations, small businesses can offer automated services through phone, web, email, SMS, social media, smart speakers, kiosks/video screens, as well as existing digital portals and within apps.

converse360's Assist-Me Customer Service Automation platform enables every organisation, large or small, to be able to create an AI assistant, tweak the messaging, speech and visual workflows that run them and then publish it to mulitple channels.

Your customers and employees will benefit from:

Opening hours extended to 24/7
No more queuing for those customers who want instant responses
Customers can self-serve when looking for information or enquiring/placing an order
Monotonous and repetitive calls triaged so advisors can focus on more complex enquiries
Significantly reduced call volumes into the Sales and Customer Services teams

AI Assistants can give users the option to engage when they are browsing a website without being intrusive. Proactive monitoring detects when customers are getting frustrated or need further assistance, and the system will automatically offer a transfer to a Sales or Customer Services Advisor. Giving the customer the best possible service depending on their requirements.

Fast-track your service automation journey

Create, build, edit, view, and test your FAQs and workflows within days

To fast track the set-up of an automated system and reduce costs we have simplified the processes. Below are some example steps for introducing automated webchat, such as an AI Assistant, and start testing in a day!

Use the no-code portal to design your chat client. Customise your icons, pop-ups, buttons, colours, fonts, headlines and greeting messages to tailor it to your brand

Choose from hundreds of sample FAQ and workflow templates or create and edit your own through a no-code/low-code portal.

For connecting your workflows to enterprise data use our standard connectors into housing management and CRM systems or use the low-code Integration Designer to simplify the process automation

Test the FAQs and workflows, get feedback from different teams and friendly customers. Where using speech, call into the test number and speak with the service and ensure it understands all words, phrases and dialects and retune as necessary

Apply a line of code to your website and apply the changes to your telephony system to integrate with your systems

See our AI Assistant in action

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