AI-powered Assistants for hospitality & events

From hotels and restaurants, tourist attractions to sports – deliver seamless, personalised customer experiences across every venue, event and occasion.

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Delight guests and visitors, every booking, every time

Transform how guests and visitors engage with your brand using AI-powered Assistants that handle enquiries, remember preferences, manage bookings and reservations, and provide instant answers – 24/7.

‍Whether a hotel stay, a restaurant table, a tennis court, a tourist attraction, or a sold-out concert, ensure every experience is smooth, consistent and personalised. Cut wait times, remove language barriers, and deliver exceptional service across all your venues and platforms.

35%

Uplift in customer satisfaction

Boost customer satisfaction by up to 35% through instant, personalised service available 24/7, meeting todays' guest and visitor expectations.

30%

Reduction in operational costs

Reduce your operational costs by up to 30% by automating bookings, enquiries and routine tasks, allowing staff to focus on high-value guest and visitor interactions.

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Transform your customer experience and create guest loyalty

Whether handling room service orders, ticket sales, directions, opening times or local recommendations, our AI-powered Assistants keep your customers engaged and satisfied, while easing pressure on your staff and improving operational efficiency.

Answer customer questions instantly over chat or phone

Answer common questions and point to more detailed information, web pages, documents and collateral

Marketing newsletter sign up

Encourage web visitors to sign up for a newsletter, or opt-into your mailing list

Take bookings & payments

Customers can make a variety of transactions. Make payments, check event times, amend or place orders

Automate updates and cancellations

Automate the set up, amending or cancelling bookings, with integrations to calendars and CRM, for chat or voice

Automate online guest engagement

Build workflows which trigger a follow-up action based on search behaviour or conversation keywords

Build group bookings or corporate quotes

Capture information, look-up details and provide automated responses for group reservations.

Be a virtual concierge for your guests & visitors

Provide more value to guests, make it easy for them to book add-on services automatically, or via transfer to a sales advisor

Gather guest feedback & ratings

Get feedback and make it simple for customers to rant or rave about your service

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Deliver an always-on service that reflects your brand

Improve customer satisfaction with personalised, instant 24/7 support across multiple channels
Reduce operational costs with automation for bookings, event enquiries and service requests
Enhance operational efficiency, freeing up your team to focus on complex, high-value guest interactions
Remove language barriers to deliver inclusive services for a diverse range of customers
Ensure a consistent level of experience across all venues, properties and touchpoints

Use Cases

Reimagine guest & visitor experiences with AI

Automate enquiries, manage reservations, and elevate service across your hotels, restaurants, events, and more.

View all use cases

Customer Service Automation

Self-service for easy account and balance checks

Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.

Contact Centre

Customer Service Automation

Simplify credit applications

Accelerate business decisions with consistent credit evaluation criteria. Reduce the rist of defaults and improve your customer experience with faster credit approval processes.

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Customer Service Automation

Reduce call waiting with instant call routing for voice

An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.

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Customer Service Automation

Simplify customer ID&V

AI tools can help to reduce call times by authenticating customer identity using a variety of verification means.

Contact Centre

Customer Service Automation

Employee Assist

Enquiry triage & routing

Manage customer enquiries at peak times, identify the reason for contact, answer automatically with an AI Assistant, connect to Live-chat or your Contact Centre.

Customer Service Automation

Easier customer payments

Securely handle transactions with an AI Assistant fully integrated with PCI Pal for easy and compliant customer payments without leaving the chat.

Employee Assist

Improve cyber incidence response

An AI Assistant that help to triage, detect and respond to security breaches.

Contact Centre

Agent Assistance, hints and tips for Customer Service Agents during live-chat or calls

An AI Assistant dedicated to supporting customer service representatives.

Customer Service Automation

Contact Centre

Self-service for customer FAQs

Answer customer questions through a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.

Employee Assist

Automation for IT support teams

An AI Assistant that can categorise and prioritise techniical support requests and create support tickets from user requests automatically.

Customer Service Automation

Contact Centre

Capture customer feedback

Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.

Simplify your AI-powered automation journey with Assist-Me^TM

Create, build, edit, view, and test your AI Assistant with the Assist-Me platform

Fast-track the onboarding of an AI Assistant for your business. Follow our five steps to introducing an intelligent automated service that can be delivering customer value within days...

Use the no-code portal to design your chat client. Customise your icons, pop-ups, buttons, colours, fonts, headlines and greeting messages to tailor it to your brand

Choose from sample FAQ and workflow templates or create and edit your own through a no-code/low-code portal.

Use our standard connectors into event management and CRM systems or use the low-code Integration Designer to simplify the process automation

Test the FAQs and workflows internally, get feedback from different staff members. Where using speech, call into the test number and speak with the service and ensure it understands all words, phrases and dialects and retune as necessary

Apply a line of code to your website and apply the changes to your telephony system to integrate with your systems