Identify & Verify Customers Automatically
Reduce call times and make it easier to validate identities with an AI Assistant for ID&V.
About Customer ID&V
Having robust ID&V processes are critical to enhance security, prevent fraud and adhere to data protection regulation. Customers prefer it when validation is easy to use and they don't have to repeat themselves when transferred to a human agent.
Using an AI Assistant to validate customer identity saves time both for customers and also for customer service teams, and in most cases the time saving is around 45 seconds per call.
Benefits
- AI-driven identity verification prevents fraud and ensures compliance.
- The process is frictionless, being quick and easy for customers, saving time for both the customer and agent.
- Improves average call times when approximately 45 seconds per call can be saved by automating verification.
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