Out of Hours Speech Assistant
An AI voice assistant for out-of-hours phone-calls ready to help customers by signposting, or providing information even when your office is closed for the day.
About Automation for Out of Hours Speech Assistant
Provide a great customer experience, even when your office is closed for the day with an out of hours voice assistant instead of a recorded message or voicemail.
An AI voice assistant can help by answering inbound calls around the clock, they can advise about office opening hours, answer general questions and can also triage urgent enquiries based upon your guidance and SLAs.
Features
- Helps to triage urgent cases based on pre-defined rules, ensuring that the most critical issues are escalated.
- Enhances customer experience by replacing voicemail with responsive, conversational AI.
- Answers general enquiries and provides helpful information.
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