Capture feedback & improve customer services
Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvement.
About AI Assistant for Customer Surveys
Understanding your customer perspective is critical to making the right business decisions, but running customer surveys, collating feedback and using this to understand the voice of the customer can be both time consuming and costly.
Automating the service with an AI Assistant can help by making your survey process more customer friendly as you can use conversational techniques in place of forms or check boxes to obtain valuable feedback from customers, either directly following an interaction, or at specific stages of the customer lifecycle.
Features
- An AI Assistant automates the collection of customer feedback immediately after interactions, improving response rates.
- Uses conversational techniques to gather more natural and insightful feedback, rather than relying on traditional forms or checkboxes.
- Reduces the time and cost of running surveys and measuring NPS, while providing valuable customer sentiment data to support business decision making.
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