Triage phone enquiries & route calls efficiently
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
About Triaging Enquiries & Call Routing
Always ensure that customers can reach the right expert quickly, reduce resolution time, minimise the number of transfers and improve first contact resolution rates.
Use the data from automation records to improve your service when you identify call spikes relating to particular issues, time of day or events
Features
- Use smart query routing with an AI voice assistant that categorises and directs customer queries through to the right team.
- Reduce unnecessary transfers and improve first-contact resolution when customers speak with the right person sooner.
- Provides actionable insights with accurate call data to identify spikes and proactively improve services.
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