Self-Service Automation for Customer FAQs
Let customers help themselves with a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.
About AI Assistants for customer FAQs
Provide instant answers 24/7 to customer questions. Make it easy for your customers to find the information they need without searching through webpages or calling for help.
Choose between scripted AI Chatbots or LLM enabled AI Assistants which are trained using your own private data and work independently of public models ensuring that your uploaded data remains secure.
Features
- Reduces wait times by providing instant responses to questions.
- Frees up human advisors fo rmore complex customer queries.
- Enhances customer satisfaction with convenient, 24/7 availability.
Related Use Cases
Reimagine customer engagement with AI
Unlock efficiency and boost customer engagement with Conversational and Generative AI. Transform support and workflows into a competitive edge.
Improve information collection, dynamic form filling
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Customer bookings & reservations assistant
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Multi-lingual customer support for chat
Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.
Reduce call waiting with instant call routing for voice
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Help customers to track and update orders
Provide customers with easy to use, real-time access to order information.
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
No items found.
